1. Email or call Inverell Boating Centre at inverellboatingcentre.cwa@gmail.com or 0417 159 205.
2. Provide details: order number, serial number, fault description, when it occurs, photos/video, and any error messages.
3. Quick diagnostics: we’ll guide you through checks (power/voltage, cabling, network, software update) to confirm the fault.
4. RMA & next steps: if a warranty repair/replacement is appropriate, we’ll issue an RMA and give you the correct return/shipping instructions (and destination) for the specific product.

DoA window: If your item appears dead-on-arrival, contact us within 7 days of delivery so we can prioritise assessment.

• Manufacturing defects in materials or workmanship within the manufacturer’s warranty period.
• Consumer guarantees under the Australian Consumer Law (ACL) — your statutory rights apply in addition to any warranty.
• Assessment, repair or replacement coordinated via authorised service channels.

ACL Notice: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

• Damage from accident, abuse, misuse, liquid ingress, improper installation or unauthorised service/modification.
• Cosmetic wear and tear (scratches, nicks, dents) and consumables (e.g., batteries) unless failure is due to a defect.
• Issues caused by non-genuine power/data cables, incompatible accessories, or non-compliant network wiring.
• Software/maps, activation cards, registered/licensed items once activated.

Concerned about compatibility? We can verify your exact system (chartplotter, black box, transducer, trolling motor, cabling) before purchase.

• We’ll confirm the shipping address (service centre or our address) and packing instructions. Keep original packaging where possible.
• Back up or remove user data/settings where applicable — repair/replacement may result in data loss.
• Turnaround times vary by product and parts availability. We’ll keep you updated throughout.

Some products include integrated components (e.g., bonded screens) that are not field-repairable outside factory conditions. In those cases, authorised service may provide a refurbished or new replacement unit. For out-of-warranty accidental damage, a paid replacement may be offered.

• Within warranty, assessment/repair or replacement is typically at no charge for parts/labour. You may be responsible for transport to/from the service destination unless advised otherwise.
• Out-of-warranty services (and accidental damage) may attract a service fee or paid exchange option. We’ll quote before proceeding.

For technical articles and firmware updates, visit Garmin Support Australia:

🔗 support.garmin.com/en-AU