AU Warranty / Availability of Repair Facilities & Parts

Garmin Warranty / Availability of Repair Facilities & Parts

On this page, Garmin customers in Australia will find detailed warranty information; information regarding availability of repair facilities and parts including for out-of-warranty service; other important details regarding repair or replacement of a Garmin product; and how to contact HARDRIG MARINE for further information.

On this page

• Limited Warranty
• Availability of Repair Facilities & Parts (Out of Warranty)
• Repair or Replacement of a Garmin Product
• Additional Resources
• Contact for Further Information

Limited Warranty

This warranty is provided by Garmin Australasia Pty Ltd.

Application of Australian Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits under this Limited Warranty are in addition to other rights and remedies under applicable law. Phone: 0417 159 205.

One-Year Consumer Products Limited Warranty

Non-aviation products are warranted to be free from defects in materials or workmanship for one year from the date of purchase. Within this period, Garmin Australasia will, at its sole option, repair or replace any components that fail in normal use at no charge for parts or labour (customer responsible for transportation).

Warranty Exclusions

• Cosmetic damage such as scratches, nicks, and dents.
• Consumable parts (batteries, etc.) unless damage occurs due to defects in materials or workmanship.
• Damage from accident, abuse, misuse, water, fire, or external causes.
• Service by non-authorised providers.
• Modifications or altered units without written permission.
• Damage caused by non-Garmin cables or accessories.

Garmin reserves the right to refuse warranty claims for products obtained or used in contravention of local laws. Map accuracy and completeness are not guaranteed.

Warranty Process

1. 
   Contact HARDRIG MARINE Support to request an RMA number.
   
   Email: hardrigmarine@gmail.com
   
   Phone: 0417 159 205
   
   Provide your unit serial number, return address, and contact number.
   
2. 
   Ship the unit with RMA number to Garmin or HARDRIG MARINE.
   
   
   HARDRIG MARINE
   
   Attn: Warranty / Returns
   
   10a Swanbrook Rd
   
   Inverell NSW 2360
   
   Australia
   
   
   

Availability of Repair Facilities & Parts (Out of Warranty)

Garmin products include complex integrated components. Repairs of parts such as cracked screens or integrated bands may not be possible outside Garmin factory conditions. Therefore, facilities or spare parts may not always be available for repair of such components.

Where an out-of-warranty service is required, Garmin Australasia or HARDRIG MARINE may offer to sell a replacement unit or Garmin Refurbished product. This applies only to out-of-warranty service and not to consumer guarantees under the Australian Consumer Law.

Repair or Replacement of a Garmin Product

Australian Consumer Law Notice:

• Repair or replacement of goods capable of retaining user data may result in loss of that data.
• Goods presented for repair may be replaced with refurbished goods of the same type rather than repaired. Refurbished parts may be used to repair goods.

Additional Resources

• Parallel imports: accc.gov.au/buying-parallel-imports
• Proof of purchase: accc.gov.au/receipts-proof-of-purchase
• Identifying genuine business: accc.gov.au/identifying-a-genuine-business

Contact for Further Information

For all warranty or out-of-warranty enquiries, please contact:

HARDRIG MARINEwww.hardrigmarine.com
10a Swanbrook Rd, Inverell NSW 2360, AustraliaPhone:0417 159 205Email:hardrigmarine@gmail.com